Chopped or Not

Support

Tell us what happened.

A real person reads every message sent from this page. If you would rather use your own mail app, write to choppedornotapp@gmail.com instead. Either way it reaches the same inbox.

We do not use your address for anything except answering you.

Common questions

Answers to the quick ones.

How do I delete my account and everything on it?

Open Settings in the app and choose Delete everything. It removes your account, your photos, the votes on them and the votes you cast. It cannot be undone and it does not need us to action it. If you have already deleted the app and cannot get back in, write to us and we will do it for you.

Can anyone tell that a photo is mine, or see how I voted?

No. Your name is never shown because we never ask for one, and votes are never attached to a voter anywhere a client can read. You see totals about your own photo and nothing about any individual person.

Why does the app not let me pick a photo from my camera roll?

That is deliberate and it is not coming. Every photo has to be taken live, in the app, which is what stops anyone posting a picture of somebody else. The app never requests photo library permission at all.

My photo was not approved. What happened?

Every photo is checked automatically before it enters the feed. If yours did not pass, it was never shown to anyone. Take another whenever you are ready. If you think the check got it wrong, send us a message and say roughly when you posted.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they are cancelled in iOS Settings under your Apple Account, then Subscriptions. We cannot cancel or refund one on your behalf. Apple handles refund requests at reportaproblem.apple.com.

Why can I not see a percentage yet?

Nothing is shown until at least 20 people have answered, and the same floor applies to every breakdown. A percentage from three answers is not a measurement, and a breakdown describing three people is those three people. The number appears on its own once there are enough.